FAQ

Do you have an order minimum?

Yes, our minimum for full service custom design is 12 gifts. 


Highlight! There are no order minimums to order from our pre-curated gift box collection. Please see our shop and reach out with any questions/special requests at hello@belleboxco.com


Why is there a minimum for Custom Design?

We believe that in order to maximize your budget in addition to giving you the white glove service you deserve a minimum is needed. Our handpicked vendors require a minimum from us and in order to pass along that value to you- we try and adhere to it. 


What type of gifts do you offer?

Belle Box Co. aspires to be your gifting go to for all of life’s milestones moments! We specialize in designing and curating gifting concepts for wedding welcomes, bridal party, bridal showers, baby showers, new baby/new mom, housewarming/hosting, and closing gifts. We also curate gifts for large corporate events, holiday client gifting, employee appreciation, etc. The opportunities are endless and there is always a reason to show gratitude with a personalized gift! 


What is the average timeline of a Custom order?

Each client has their own gifting needs and vision. In order to fully experience this process of developing a beautiful gift concept, we ideally need notice of the project 6-8 weeks prior to. 


Once we have gone through the initial project consult, the timeline is as follows:

2-3 weeks for gift design (including design concepts, proposal, and approval)

3-4 weeks for ordering, personalization, assembly, and delivery/shipping


Note: depending on time of year, lead times may fluctuate.  


How will my gift (s) be assembled and packaged to ship?

We believe each gift tells its own story through the handpicked items inside the box all the way down to the coordinating bows and embellishments. Please see each individual product listing for how the outside of the gift is wrapped. Some ribbon/bow/floral substitutions will be made based on the most up to date supply. The outside of the gift will be packed in a shipping box secured for limited movement during transit. Occasionally we double wrap glass or other fragile items inside the box for an extra layer of protection. 


Where are you located and do you offer delivery?

We are located in Waltham, Massachusetts. Shipping is available to anywhere within the United States via UPS or USPS depending on the size of the order. Hand delivery is offered for larger custom orders within a 125 mile radius of Waltham, MA. Delivery charges are an additional cost added to the proposal and not within the price per box. We provide delivery services to an array of different locations- i.e. to conference centers, hotels, stadiums, office buildings, and residential homes. 


*We also offer pick up at our Waltham, MA studio at no additional cost. 


What is your return/exchange policy?

The Belle Box family takes great pride in providing you with exceptional service and premium quality gifts. If you receive a gift that has been damaged in transit, please contact us within 24 hours of receiving so we can work with you to resolve any issues. Due to the nature of our product, we do not accept returns or issue refunds. 


When will my pre-curated gift ship?

Our gifts are customized and made to order. Please allow 1-3 days for fulfillment and up to 1 week for delivery. Our gifts are shipped either UPS ground or USPS Priority. If you need to place a rush order, please contact us at hello@belleboxco.com or call 508-816-9859 and we will try our best to work with you!


Do you only pack in wooden boxes?

Nope! In fact, we love developing unique gifting concepts that bring your overall vision to life! Belle Box Co. can source an array of packaging options for your custom design. Custom gift packaging can include but is not limited to; gifts in linen paper boxes, bags, totes, and baskets. 


Note: Our signature gift box is a large locally sourced unfinished white pine keepsake box. Great for sustainable use. 


Can you include my branding or logo in a custom design?

Yes, yes, and yes! There are a variety of ways to incorporate your branding into your custom design concept. There is also the opportunity to include other business related collateral inside the gift if the design permits. We do charge a small handling fee for this type of service and expect that the customer provided product will be delivered to our studio no later than 1 week prior to the set delivery.