FAQ
Do you have an order minimum?
Yes, our minimum for full-service custom design is 30 gifts or $3000.
Why is there a minimum for Custom Design and What is a Design Fee?
We believe that in order to maximize your budget in addition to giving you the white glove service you deserve a minimum is needed.
Our handpicked vendors require a minimum from us and in order to pass along that value to you - we try and adhere to it.
The Design Fee can be paid in 2 ways:
- Gifting Retainers
- Event Gifting
For Gifting Retainers and other orders, full payment for Product orders is due upon selection of the Final Design. Shipping/Delivery fees will be invoiced to the client as products are shipped/delivered.
For Event Gifting, 60% of the full payment is due upon selection of the Final Design, and the remaining 40% of the Final Payment is due prior to shipment or delivery. Invoices for the Final Payment, including anticipated shipping/delivery costs, will be issued to the client 7 days prior to anticipated shipping/delivery.
What type of gifts do you offer?
Belle Box Co. aspires to be your gifting go to for all of life’s milestones moments!
We specialize in designing and curating gifting concepts for wedding welcomes, bridal party, bridal showers, baby showers, new baby/new mom, housewarming/hosting, and closing gifts. We also curate gifts for large corporate events, holiday client gifting, employee appreciation, etc. The opportunities are endless and there is always a reason to show gratitude with a personalized gift!
Belle Box Co. aspires to be your premier provider of artisan gift boxes (pre-curated and custom) that are inspired by timeless traditions and human connection.
We believe in a truly personalized gifting experience and we specialize in creating lasting memories.
From designing and curating gifting concepts for all of life's special moments to creating tangible memories for corporate events and appreciation, Belle Box Co. will create inspired boxes based on your and your giftees' special memories!
What is the average timeline of a Custom order?
Each client has their own gifting needs and vision.
We work hard to make the design and purchasing process as easy as possible.
After you have filled out the “Work Order” agreement and paid the non-refundable Design Fee online, Belle Box Co. will begin working on and presenting several design options that fit your needs and budget.
Once you have made the final design choice, we work on your unique gift and continue to do so until you’re completely satisfied. (Please note: The timeline is dependent on your timely review!)
Generally, the timeline goes as follows*:
- 2-3 weeks for gift design (including design concepts, proposal, and approval)
- 3-4 weeks for ordering, personalization, assembly, and delivery/shipping
**Depending on the time of year, lead times may fluctuate.**
What is a “Work Order”?
A “Work Order” is an agreement that protects you, the client, and Belle Box Co.!
Signing and understanding the agreement ensures that you will receive your product and the project moves smoothly, efficiently, and, of course, beautifully.
How will my gift (s) be assembled and packaged to ship?
We believe each gift tells its own story through the handpicked items inside the box all the way down to the coordinating bows and embellishments.
Some ribbon/bow/floral substitutions will be made based on the most up-to-date supply and the outside of the gift will be packed in a shipping box secured for limited movement during transit. (Occasionally we double wrap glass or other fragile items inside the box for an extra layer of protection.)
For more information, please see each individual product listing for how the outside of the gift is wrapped.
Where are you located and do you offer delivery?
We are located in gorgeous Waltham, Massachusetts!
Belle Box Co. will always make a reasonable effort to plan for and meet delivery schedules.
- Shipping is available anywhere within the United States via UPS or USPS depending on the size of the order.
- Hand delivery is offered for larger custom orders within a 125-mile radius of Waltham, MA.
- Delivery charges are an additional cost added to the proposal and not within the price per box.
- We provide delivery services to an array of different locations- i.e. conference centers, hotels, stadiums, office buildings, and residential homes.
We’re happy to make you happy with our products and your custom vision! Nonetheless, we will not be responsible for delays that may arise from causes beyond BBC’s reasonable control.
What is your cancellation/exchange policy?
Belle Box Co. takes great pride in providing you with exceptional service and premium quality gifts!
That being said, if you would like to cancel your order or you receive a gift that has been damaged in transit, please contact us within 24 hours so we can work with you to resolve any issues.
Due to the artisan and custom nature of our products, we do not accept returns or issue refunds.
When will my pre-curated gift ship?
Because our gifts are customized and made to order, we ask that you allow 1-3 days for fulfillment and up to 1 week for delivery.
If you need to place a rush order, please contact us at hello@belleboxco.com or call 508-816-9859 and we will try our best to work with you!
Do you only pack in wooden boxes?
Nope!
In fact, we love developing unique gifting concepts that bring your overall vision to life and can source an array of packaging options for your custom design!
Custom gift packaging can include but is not limited to; gifts in linen paper boxes, bags, totes, and baskets.
Can you include my branding or logo in a custom design?
Yes, yes, and yes!
There are a variety of ways to incorporate your branding into your custom design concept.
There is also the opportunity to include other business-related collateral inside the gift if the design permits.
We do charge a small handling fee for this type of service and expect that the customer-provided product will be delivered to our studio no later than 1 week prior to the set delivery.